How to Handle Employee Mistakes in Your Business
No employee is perfect. Even the best people on your team are going to make a mistake and it will have an impact on your small business. Seeing they are going to happen, it is very important that you know how to handle employee mistakes.
If you mismanage the mistake or react in a nonconstructive manner, it could have a lasting negative impact on your employee. In turn, how you acted when the error occurred might have a lasting negative impact on your business, your clients, and your bottom line.
Watch this video to learn how to handle employee mistakes in your business. Avoiding all errors is not possible, but when you handle this situation correctly, you are able to control the residual impacts that error has on your small business.
Watch: What to Do When an Employee Makes a Mistake
Your guide on how to act when the unfortunate happens (and it will happen!)
What to Do When an Employee Makes a Mistake
Your employee screwed up, and you’re mad. After all, the mistake could be impacting your client, and more importantly, your bottom line.
While you might be having an emotional reaction to the error, there is one thing you should not do: Do not yell at your employee!
Yelling is not constructive and can even make the situation worse. When you yell at an employee when they make a mistake, it stops the flow of communication. This means that they might hold back essential details about the current situation or they avoid alerting you of future errors.
Yelling does not improve the situation. Screaming does not stop the error because the mistake has already happened and they cannot go back and undo it.
How to Handle Employee Mistakes
- Stop the bleeding! If the error is continuous and still occurring, focus on stopping the mistake.
- Collect the high-level information about the mistake.
- Step away and process with information.
- Have a conversation with the employee where you dig into what caused the error and, if needed, what training, process changes or more is necessary to prevent the occurrence of the mistake in the future.
Of course, make sure you communicate properly to any client who was impacted. Each situation will dictate when and how client contact is needed.
Yelling does not solve anything. It can create fear in your employees which can have a lasting negative impact on your business.
Plus, we’re all human, and human’s make mistakes. Not every mistake should result in an employee being fired or a change in the process. Sometimes mistakes happen, and you just need to move on.